Frequently Asked Questions

Shipping & Delivery

How long will shipping take? 

Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location within Pakistan. 

What is the shipping cost?

Shipping costs are confirmed via WhatsApp based on your delivery address to ensure accurate rates for your area.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Products must be unused and in original packaging to qualify.

What if my product arrives damaged or defective?

If your item is damaged or defective upon arrival, contact us immediately. We'll arrange a replacement or full refund.

Orders & Payments

Can I cancel or modify my order?

Orders can be modified or canceled within 12 hours of purchase. After this window, we cannot guarantee changes.

What payment methods do you accept?

We accept COD, Visa, MasterCard, JazzCash, EasyPaisa, SadaPay, and secure checkout options for your convenience.

Product Use & Care 

Are your waxing products suitable for all skin types? 

Our products are formulated for various skin types. We recommend conducting a patch test first and following the application instructions for optimal results. Before waxing, please wash the area you plan to treat and apply a skin powder, especially if you have oily skin. Then, you can use our wax according to the product instructions.

After waxing, please avoid direct sunlight and wear loose clothing to prevent redness and rashes.

How should I care for and store my products?

Store products in a cool, dry place away from direct sunlight. Use clean applicators and avoid contaminating product containers.

Discounts & Offers

Do you offer bulk or wholesale pricing?

Yes, we welcome bulk and wholesale inquiries. Contact our team directly for customized pricing options.

Do you run seasonal promotions?

We regularly feature special offers and promotions. Subscribe to our newsletter to stay informed about upcoming deals.

Security & Support

Are my payments secure?

Absolutely. We use SSL encryption and trusted payment gateways to protect your personal and financial information.

How can I reach customer support?

Our support team is available via WhatsApp, email, and live chat to assist with any questions or concerns.

Still Have Questions?

Didn't find what you're looking for?

Reach out to our team via WhatsApp, email—we're here to help.